If you’re following me on instagram, you may have seen my update on our recent Framebridge purchase. You guys, I’ve been drooling over their Triptych gallery wall for months now. So, when they did a sale for Black Friday, I knew I couldn’t pass up the chance to finally get these babies on my wall.
Fast forward about a week and our frames arrived. Well, two frames arrived together and the third frame came the following day. Have I mentioned how excited I was?!
The excitement was somewhat short-lived though.
DUN DUN DUN.
After getting the boxes open, we discovered that the frames were completely sealed. I’ll be honest, we are total custom-framing amateurs, so we assumed – and you know what happens when you assume – that the gallery wall we were getting would provide the option to swap out photos. I figured artwork would be sealed because, duh, but I thought frames in a photo gallery wall would be different – because how can anyone live in a world where you do not change out the photos in your gallery wall?!
Thankfully, I received so many messages from you guys confirming that I am not a complete custom-framing doofus and that you all were also under the impression that the frames allowed you to change out your images. Because to be honest, Framebridge isn’t cheap. I realize custom framing runs the gamut of budgets and Framebridge is far from the most expensive, but still – it’s an investment for a lot of people, us included (for those of you asking: we paid around $380 for all 3 frames after the 20% Black Friday discount. This gallery wall normally retails for $450). I intend for these frames to stay on wall a very long time, one: because they’re gorgeous and two: because finding wall decor I love is going to be the death of me, but I didn’t intend for the images in the frames to stay on our wall forever. The boys are growing. We are always making new memories. And while I would love to be able to display all of my favorite images throughout our home at one time, that’s just not realistic, even with all of the damn wall space we have. I don’t mind investing in beautiful framing, but I need that framing to be beautiful AND functional, ya know?
Another hiccup we discovered after opening the frames had to do with the hardware. We noticed that two of the frames had wall buddies attached to the back and the third frame had a wire. Ultimately not a huge deal as Matt usually puts his own hardware on everything he hangs for me, but slightly disappointing when you’re envisioning being able to open the boxes and get right to the good stuff – getting those beauties up on display! Told you guys I was #TeamNoChill.
Finally, we discovered that we did not receive a hanging template in either of our shipments. This would be a level five crisis if I was in charge of hanging things, but thankfully for our walls, that’s not the case and Matt is a genius at hanging literally anything and everything absolutely perfectly. Templates be damned!
I kid you not, roughly 5 minutes – if that! – after sharing the aforementioned experience in my instagram story, Framebridge reached out to apologize for my disappointment, the mismatched hardware and any confusion regarding the the ability (or lack thereof) to change out the images in your frames. They offered to make a new frame for us with hardware that matched the other two, which they did very quickly (all of this went down on a Saturday and by the following Friday, our new frame had arrived) as well as send us the missing hanging template. Although our overall experience certainly wasn’t ideal, Framebridge’s dedication to making it right was beyond impressive. Their customer service was FANTASTIC you guys.
All of that to say: is Framebridge worth it?
I loooove our frames; they are absolutely gorgeous. I’m still bummed we currently aren’t able to change out the images in them, but we plan on taking the frames to a local framing shop to help us fix that in the future.
So, for fellow momtogs like myself who love to over-document their families and are looking for beautiful and functional frames to display your constantly growing archive of memories, Framebridge probably wouldn’t be my top choice.
They definitely have the beautiful part down, but unless you’ve got the space (and money) to put frames throughout every square inch of your home to display all of your images, or you don’t mind ripping up the back of your frame (or paying someone to do it for you) to make your custom frames even more custom, the functional part is what’s currently missing.
If you have a special image you know you want framed forever and ever and never intend on changing, then yes, Framebridge away! I think it is totally worth it in that case. Their frames are gorgeous and again, I cannot say enough good things about their dedication to customer service.
For all of my fellow photo-swapper-outters, take a look at Framed + Matted. Per their customer service team, they are future artwork/photo swap friendly, with all of their frames including metal tabs on the back that you can fold back to access the frame elements to make any changes.
Hope this helps if you’ve been looking to add some custom framing to your home!